Negotiation and mediation – be pro-active
Legal action is
a long and expensive process. Even with the recent changes in legislation,
and the introduction of “Small Claims Online”, and other changes
aimed at meeting the needs indentified in
Lord Woolf’s report in 1986, which identified the need for ‘fair, speedy, and proportionate resolution of disputes’.
And even if you successfully do obtain a Judgement against the defendant (the person/organisation that owes you money), all too often you will still not end up getting your money! In order to reverse this trend, there has been a growing interest – supported by subsequent legislation - in encouraging parties to utilise ‘ADR’ Alternative Dispute Resolution to reduce the number of court cases.
In order to be “ADR Compliant”, you will also benefit from improved cashflow, reduced overheads, and increased customer service and satisfaction levels.
Step 1 – Outsourced Credit Control
Professional, well-ordered, Credit Control has not only been proved to improve cashflow, but also to highlight any possible disputes sooner. The format/procedure adopted is agreed with you in advance, relating to number and frequency of calls, number and types of letter, according to pre-agreed timeframes, and the level/frequency of feedback. Once a dispute has been identified, you will be fully informed of the details, and – if possible – an option to resolve the dispute through initial negotiation will be examined. If this proves unsuitable then the option of mediation will be suggested to both parties, and the matter forwarded on for formal mediation.
Step 2 – Mediation
Should both parties agree, Urecall Ltd would recommend The Mediation Room, whose implementation and use of Online Dispute Resolution (ODR) makes the process much easier and more affordable than traditional methods of mediation.
Step 3 – Litigation
Despite all our best efforts, it cannot be expected to completely avoid for the need for litigation in some cases. At this point, you will be able to initiate such action as you feel necessary, in the sure and certain knowledge that all reasonable efforts have been taken before-hand to avoid this necessity, and therefore any such action cannot be viewed as unnecessary or vexatious.
For more information about how we can help you call Geoff on: 01978 800390 or email info@urecall.co.uk
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