Outsourcing your Credit Control

Good, effective credit control can be time consuming and difficult. Many people are simply not comfortable asking their customers for money, or unsure how to approach the subject. In smaller businesses, credit control is often an ‘add on’ task for whoever is in the office. For many, outsourcing provides a solution which overcomes these difficulties.

Things to consider when thinking about outsourcing:

How does it work?

Although the system is tailored to meet your specific requirements, and to fit in with the culture used in your business, there are some basic similarities:

You invoice your customer as normal.

If the invoice has not been paid when it should have been, you send it to us.

We start the credit control process, to ensure you receive payment.

You receive the payment.

The Credit Control Process

Like others providing this service, Urecall Ltd advocate and support the use of telephone calls in the Credit Control process. By taking the time to talk with your customers, you benefit from an improved relationship, and much better knowledge of your customers situation. All carried out in 'real time', none of which can be obtained from a letter alone.

Our experience shows that a combination of telephone calls letters and/or emails achieve results. We produce templates for standard format letters, again tailored to your business and that meet the process requirements, which you approve before they are used.

The process details are agreed with you in advance, so that the level and type of contact – and the timescale of each step – is known by both parties before anything happens.

How much does it cost?

We only charge you for the work we do on your behalf. So if it only takes one phone call for you to get paid that’s what we charge you. In other words, we will charge “per event”. That means per call, email, fax or letter to a customer, regardless of the number or value, of the invoices.

The actual rate is dependant upon volume and agreed with you in advance.

How much control will I have?

Simply, you have as much control as you want.

As standard, we provide feedback after each event – individually for small volume clients and in a batch format for higher volume clients. We then contact you before the next event, so you know what is happening during every step of the process.
You also have the opportunity to change the process for any customer if you so wish, for example, maybe because the customer is family, a friend or an important customer for your business.

For more information about how we can help you call Geoff on: 01978 800390 or email info@urecall.co.uk

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